Refund & Replacement Policy

Effective date: 19 July 2026

Gadgetrix (a brand of Musafah Enterprises) wants every order to arrive in perfect working condition. Here is exactly how we handle damage, defects, and refunds.

What is covered

We offer a 7-day replacement from the date of delivery for:

Items damaged in transit.
Manufacturing defects (the product doesn't work as intended, out of the box).

What is not covered

We do not accept returns or replacements for change of mind — for example, if you no longer want the item, ordered the wrong variant, or simply changed your preference. Please review the product page carefully before ordering.

Unboxing video — strongly recommended

For damage or defect claims, we strongly recommend recording an unedited unboxing video from the moment you start opening the sealed package. This video significantly speeds up claim verification and approval, and may be required in case of any dispute.

How to raise a claim

Contact us within 7 days of delivery at support@gadgetrix.in or via WhatsApp (see Contact).
Share your order number, a description of the issue, clear photos/video of the product and packaging, and your unboxing video if available.
Our team will review the claim, usually within 2–3 business days, and confirm the next step.

Replacement or refund

Once a claim is approved:

We will ship a replacement unit at no additional cost, wherever available.
If a replacement is not possible (e.g. the item is out of stock), we will issue a refund to your original payment method via Razorpay. Refunds are typically processed within 5–7 business days of approval, though your bank may take a few additional days to reflect the credit.

Cancellations

If you wish to cancel an order before it has been dispatched, contact us immediately at support@gadgetrix.in. Once an order has shipped, it can no longer be cancelled and falls under the replacement terms above.

Contact us

For any refund or replacement query, reach us at support@gadgetrix.in or through the details on our Contact page.